FAQs

1. HOW MUCH DOES SHIPPING COST?

Shipping costs depend on your destination and the shipping method selected. You can view the exact shipping fee by adding products to your cart, proceeding to checkout, and entering your shipping address. The shipping fee will be updated instantly and displayed before payment.

  • United States & Canada
    • Standard Shipping: $4.95 for the first item, +$3.00 for each additional item
    • Express Shipping: $19.95 for the first item, +$12.95 for each additional item
  • European Union (EU) & Australia, New Zealand
    • Standard Shipping: $6.95 for the first item, +$4.00 for each additional item
    • Express Shipping: $22.95 for the first item, +$15.95 for each additional item
  • Other International Locations
    • Standard Shipping: $8.95 for the first item, +$5.00 for each additional item
    • Express Shipping: Rates vary depending on the destination country

2. WHERE DO YOU SHIP?

We offer worldwide shipping.

3. CAN I SHIP TO MULTIPLE ADDRESSES?

No, each order can only be shipped to one address. Please place separate orders for different shipping addresses.

4. DO YOU SHIP TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

We ship to PO Boxes but cannot deliver to Military APO/FPO addresses.

5. HOW DO I TRACK MY ORDER?

Once your order ships, you’ll receive a shipping confirmation email with your tracking number. If your order includes multiple items, they may ship separately with different tracking numbers.

6. MY TRACKING NUMBER ISN’T WORKING—WHAT SHOULD I DO?

Tracking numbers may take 3–5 business days to update in the carrier’s system. If your package hasn’t arrived within 30 business days (US) or 45 business days (international), please contact our support team.

7. WHAT IF MY PACKAGE IS MISSING?

If tracking shows “delivered” but you can’t find your package:

  1. Check around your property and mailbox
  2. Review your order confirmation for details
  3. Use the tracking link to identify your local carrier
  4. Contact the local carrier directly
  5. If the package is still missing, email us at [email protected]

8. DO YOU OFFER EXPRESS SHIPPING?

Yes. Express shipping is available for USA, Canada, and Europe. For other countries, availability depends on location.

9. CAN I EDIT OR CANCEL MY ORDER?

You can request edits or cancellation within 6 hours after placing your order. Once production begins, orders cannot be changed or canceled.

10. IS THERE A CANCELLATION FEE?

No. If your order qualifies for cancellation, there is no fee.

11. CAN I USE A PROMO CODE?

Yes. Enter your promo code at checkout before completing payment. Only one promo code can be applied per order. Promo codes cannot be added after an order is placed.

12. CAN I PLACE AN ORDER BY PHONE?

No. Please place orders directly on our website.

13. WHAT IS YOUR RETURN & REFUND POLICY?

  • Please do not return items without contacting us first. Email [email protected] to explain your case. If approved, we will provide a return address. Unauthorized returns will not be accepted.
  • Refunds are only issued for defective, damaged, incorrect, or duplicate orders (system error).
  • We do not provide refunds for reasons such as wrong size selection, change of mind, or sale/discounted items.

14. DO YOU OFFER EXCHANGES?

We currently do not offer exchanges. If your order is defective or incorrect, please contact us within 14 days of delivery for support.

15. HOW LONG DOES A REFUND OR REPLACEMENT TAKE?

  • Refunds are processed within 3–5 business days after approval
  • Replacements are shipped within 7–10 business days after approval

16. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept:

  • Credit/Debit Cards: Visa, Mastercard, Discover, American Express
  • PayPal

All prices are in USD. Your bank may apply additional exchange fees.

17. WHY WAS MY PAYMENT DECLINED?

Common reasons:

  • Bank declines international transactions
  • Insufficient funds
  • Incorrect card details
  • Expired or restricted card

Please try again with another card or PayPal. If the issue continues, contact your bank or email us.

18. IS MY PAYMENT INFORMATION SAFE?

Yes. Our website is SSL-secured, and all transactions are encrypted. We never store your credit card details on our servers.

19. WHAT IF I SEE UNAUTHORIZED CHARGES?

  1. Review your order confirmation
  2. Check if a family member placed the order
  3. Contact your bank
  4. If the charge is still suspicious, email [email protected] immediately

20. HOW DO YOU ENSURE PRODUCT QUALITY?

All products are made-to-order. Before shipping, each item goes through a quality assurance check to ensure it meets our standards. Only items that pass this inspection are packed and shipped.